I take great pride in all of my unique, one-of-a-kind creations. High quality materials are used in each creation as well as great care and attention to detail. Please read through my policies and contact me with any requests, comments, or questions. I would love to hear from you. Thank you for visiting The Old Carriage Steps.
I accept payment via PayPal in US dollars as well as credit card! All items will ship after payment has been received and has cleared. If payment has not been received within 72 hours of committing to purchase, then the sale will be cancelled and the item will be re-listed for sale once again. Please let me know if something unexpected arises and I will help as best I can.
SHIPPING AND HANDLING:
You will be notified by email upon shipment of your purchase. All items will ship after payment has been received and has cleared. If payment has not been received within 72 hours of committing to purchase, then the sale will be cancelled and the item will be re-listed for sale once again. Please let me know if something unexpected arises and I will help as best I can. I will be happy to combine shipping on multiple items within the same order. If ordering more than one item, I will determine the most cost effective shipping rate and issue a revised invoice.
All items, other than custom orders, will be shipped within 5 business days (Monday-Friday excluding federal holidays) via United States Postal Service to ensure fast and safe delivery once full payment has been received and cleared. Custom Orders will be shipped after the agreed upon date for completion between myself and the customer. Although the USPS is very reliable and safe, I have no control over when your order will be delivered by them. If you do not receive your order within 14 days, please make me aware. If you would like Express Mail or to have your purchase insured please contact me at the time of sale so that I may give you an accurate quote on shipping. Insurance is optional but is highly recommended. All items will be lovingly packaged with great care toward arriving damage free. The Old Carriage Steps cannot be held responsible for damages occurring during shipment.
All items will be shipped to the address you enter unless paid through PayPal in which case it will be shipped to your address via PayPal. If you would like your order sent to an alternative address please contact me at the time of sale. I would be happy to send your purchase directly to a recipient if your purchase is a gift to someone special. It will be nicely wrapped with an enclosure card. Please let me know what message you would like to send and the alternative address with the name of the recipient. There will be no extra charge for this.
The Old Carriage Steps wants all customers to be completely satisfied and thrilled with each and every purchase. If for some reason you have a problem with a purchase, please contact me for a resolution prior to leaving feedback. I will do my very best to work with you to find a solution that is satisfying. Positive feedback is greatly appreciated!
As all items are lovingly handmade and/or re-purposed from treasures that were loved for many years, each will show that love through various imperfections. Please remember this when purchasing and choose carefully. Paper products usually have yellowing and may have a musty odor. Although, the studio is smoke-free, I cannot guarantee that re-purposed items originally came from a non-smoking home.
If you are not completely satisfied with your purchase, please contact me. I do offer a 10-day return policy. Items returned within 10 days, in their original condition, will be fully refunded for the purchase price, excluding shipping costs. Return shipping is the responsibility of the buyer. All returns are handled case by case. However, unfortunately, NO returns will be accepted on custom orders, or items that have been altered by the buyer.
I love creating special items for my customers as many of you already have a vision in mind of the specific item(s) for which you are looking. I am very pleased to collaborate with you on custom-created items. Please feel free to contact me with your ideas and specifications. Together we can create that perfect item you have in mind.